At Morison Industries plc, we strive to provide high-quality hygiene products and household consumables that meet the needs of our valued customers. If you are not satisfied with your purchase, we have a fair and transparent replacement policy in place.

Eligibility for Replacement
To be eligible for a replacement, the following conditions must be met:

1. Defective or damaged products: If the product is defective or damaged upon delivery, you are entitled to a full replacement.
2. Incorrect product: If you receive an incorrect product, you are entitled to a full replacement.
   Replacement.

Replacement Process
To initiate a Replacement, please follow these steps:

1. Contact our customer service: Reach out to our customer service team via phone, email, or our website’s contact form.
2. Provide order details: Provide your order number, product details, and reason for Replacement.
3. Return defective/damaged product: If the product is defective or damaged, please return it to us in its original packaging.

Replacement Quantity
The Replacement Quantity will be based on the original purchase price of the product.

1. Full Replacement: If the product is defective, damaged, or incorrect, you will receive a full Replacement

Replacement Method
Replacements will be made using the original payment method.

Timeline
Replacements will be processed within 5-7 working days of receiving the Replacement request.

Exceptions
This Replacement policy does not apply to:

1. Sale or promotional items: Products purchased on sale or promotion may have different Replacement conditions.
2. Customized or personalized products: Customized or personalized products may not be eligible for Replacements.

Contact Us
If you have any questions or concerns about our Replacement policy, please contact our customer service team.

By implementing this Replacement policy, Morison Industries plc aims to provide a hassle-free and customer-centric experience for all our valued customers.